Refund policy

If you are unhappy with your purchase, you are welcome to return your items for a Store Credit as we do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website. 

• Items will only be accepted if returned in 100% original condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
• Customers must cover the postage cost to send the item/s back to us.
• All returns are processed once received at our warehouse.
• All sale items are final and cannot be exchanged or refunded, unless they are defective or faulty.
• Please note: We do not accept the return of any fake tan, lingerie, socks or earrings unless defective or faulty.
• All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective).
• Please return shoes in the original box in a postage bag. The box must be received in original condition to be accepted.
• It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
• Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

You can always contact us for any return question at INFO@PLTDANCEWEAR.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Exchanged items are not eligible for a refund.

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment. Item(s) cancelled after 24 hours of the order placement are subject to a 10% restocking fee.